They said this often happened and that we had to contact Roblox directly and that they were used to this problem and would sort it out. When he had finally achieved his goal we went to Walgreens and bought the said card. My son worked hard to earn a $25 Roblox gift card. Review was written on December 23,2022 on 11:43, Central Time. So, here is my review on I hope you found this helpful. I had my account hacked 2 years ago, and a staff member named Gerald reached out to me, told me to reset my password, and got my account back. People also get mad over the customer service since they get an automated message saying, "** Important ** We are currently receiving a high volume of tickets at this time." I mean, come on, it's just a reminder telling you to wait since there are many tickets and that sort of junk. There is a mobile version too, looks similar to the app for desktop. You can find both versions, app and website by going to and signing up for an account, or logging in to your account, and downloading the Roblox downloader. The app and the actual website is quite misleading since the app looks a lot more different than the website, but I understand. However, the reason why I gave this four stars is because some users take Roblox to the "next" level by making inappropriate stuff. You can make online friends and games via Roblox Studio, the app where you build your games. I have been playing Roblox for 6 years, and has been a great experience. You can find a plethora of hackers and bullies and can't find a way to inhibit their behavior. Lastly, reports don't do jack**** and the censoring makes no sense. Why should it matter so much to keep it? As far as I can see, multiple accounts only complicate things. Also, why do you have to verify your email? I understand if the Roblox was of a much more serious sort but it isn't it's a kids game simulator for God's sakes not a government level site, though I wish it was because I'd get better customer service that way. How do you fix this? Maybe NOT have the world's most inconvenient verification process activate whenever a password is wrong and tell it to me upfront. I literally wasted two days and two hours of my life just to get no where with this inconceivably terrible situation. I was told that there was no email associated with my main account which is completely wrong because when you create an account, you have to use an email to make it. As for my main account, I tried asking for customer help, waited two days for a response, and got the most p*ss poor answer to my problem. I only received an email for my alternate account and when I clicked a button to verify, I was sent to the log in page only to have to go through the same verification process multiple times for no reason. After trying the reset again, I would be asked to send a verification email, which I did. In fact, it locked me out of my alternate account and won't take the new password. I've tried to reset my password but it doesn't work at all. Surprise, surprise, I had to go through this more than 10 times. I've tried every password I knew to access either of my accounts but none of them have worked thus far, and every time a password is incorrect, it sends me through this 3 minute long verification process just to tell me my password was wrong. Roblox is unable to comprehend the existence of alternate accounts and muddles up log in information as a result.
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